How do I stop my Dexcom G7 app from sounding every 5 minutes?

When you get an alert, your first priority is to resolve it by making a treatment decision or fixing a system issue.

Afterwards, acknowledge the alert on your display device by tapping OK. Until you acknowledge the alert, it will sound every 5 minutes. You can also acknowledge an alert from your Lock screen by following these instructions:

iPhone

Option 1: From the Lock screen, touch and hold the notification until OK appears. Tap OK to acknowledge the alert.
Option 2: Tap the Lock screen notification to open the app. From the app, tap OK on the alert to acknowledge it.

Android

Option 1: If your notification has an OK button, tap OK to acknowledge the alert.
Option 2: If your notification doesn’t have an OK button, pull down on the notification and tap OK to acknowledge the alert.
Option 3: Tap the notification (not the OK button) to open the app. Then tap OK to acknowledge the alert.

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