How should I respond to the Signal Loss alert?
App Troubleshooting tips: (It will take up to 5 minutes for any of these to work)
- Bring the running Dexcom G7 app to the foreground of your smart device.
- Do not swipe kill your app; it is intended to run at all times
- Turn Bluetooth off. Then turn it back on and leave it on.
- Keep your display device within 20 feet of the sensor with nothing between them, including your body, walls, and water.
- Keep your display device on the same side of your body as your sensor. Bluetooth works best when the sensor and display device are in sight of each other.
- Keep the app open. Don't swipe it closed.
- Restart your phone and the app.
To help prevent signal loss:
- Use recommended phone settings listed in the app at Profile > Phone Settings
- Keep your phone battery charged to at least 20%
- If Signal Loss continues for more than 30 minutes, contact technical support (in the app, go to Profile > Contact).
Receiver Troubleshooting tips: (It will take up to 5 minutes for any of these to work)
- Keep the receiver within 20 feet of your sensor with nothing between them, including your body, walls, and water.
- Keep your receiver on the same side of your body as the sensor so they are in sight of each other.
- Press a receiver button to wake it up and start a new connection attempt.
If Signal Loss continues for more than 30 minutes, please reach out to Technical Product Support. For immediate assistance, our Technical Product Support team can be reached by phone at 1-844-832-1810 (option 1) or submit a request through our self-serve Product Support Request form.
MAT-8460
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Technical Support
Dexcom CGM product troubleshooting and Clarity software support
