I have an issue with my G7 sensor, how do I get a replacement?
Quick Steps to Get a Dexcom G7 Sensor Replaced
Step 1: Call 1-844-832-1810 (Option 3) or submit a Product Support Request
Step 2: Dexcom will review your issue
Step 3: If approved, a voucher is 📩 emailed to you
Step 4: Use the voucher at any Canadian pharmacy
Step 5: Sensor is replaced—no need to return the old one
Step 2: Dexcom will review your issue
Step 3: If approved, a voucher is 📩 emailed to you
Step 4: Use the voucher at any Canadian pharmacy
Step 5: Sensor is replaced—no need to return the old one
Dexcom G7 sensor replacements can be picked up at any pharmacy in Canada, when and where it’s convenient for you. Follow the steps below to get your replacement in pharmacy:
- Contact Dexcom Technical Support at 1-844-832-1810 (Option 3) or submit a Product Support Request here to report your sensor issue.
- An agent will assess your issue and authorize a replacement according to Dexcom's Sensor Replacement Policy. If successful, a sensor replacement voucher will be emailed to you for redemption at a pharmacy of your choice.
- Present the voucher from your email to the pharmacy team and receive your replacement sensor. We suggest calling your selected pharmacy in advance to confirm G7 sensors are in stock.
Will I have to pay for my sensor replacement?
An out of pocket expense could be incurred depending on the pharmacy that you choose to obtain your replacement from.
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