What can I do to make my receiver pair with the sensor?

If you are having trouble pairing your receiver to your sensor, try pairing again but keep the sensor within 3 feet of the sensor. Remove any obstacles between them, like walls, water, and your body. It can take up to 10 minutes for pairing to complete.

MAT-0567

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-0567

© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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