What is the iOS G7 app 2.7 Safety Notice about?

A bug was identified within app version 2.7 that can cause the app to enter a state where it stops updating the estimated glucose values, which could result in alerts not triggering. You’re using an older version of the G7 iOS app, which may not function as intended. Upgrading from app version 2.7 will resolve this. Update your app now to continue using the G7 app:
  1. Tap Update App to go to the app store
  2. Install the latest G7 app version
  3. Open the G7 app
If you need assistance, contact Technical Support at 1-844-832-1810 (option 1).
Please reference the Field Safety Notice/Medical Device Correction Notice for more information.

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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