Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?

We assess whether to keep supporting older Operating Systems (OS) for Dexcom apps on an annual basis. When an OS you’re using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.
Your current Dexcom app version may continue to work, but you won’t be able to get future app updates until you update your OS to the new required minimum OS. Not all OS updates will be compatible with the Dexcom G7 app right away, if possible, keep your smart devices Automatic Updates turned off to avoid automatically updating to an unsupported Operating System
Users can reference dexcom.com/compatibility for supported OS information.
*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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