Why am I getting a Bluetooth alert when I am pairing my sensor?

Bluetooth information is used to pair your Dexcom sensor. With iOS 18, Apple introduced new privacy and data sharing features that help educate users on potential misuse. Apple is notifying you that when pairing a Bluetooth device your location could be tracked.
Each time a sensor is paired you will receive a notification from Apple about the possibility of tracking your location. However, Dexcom will never track your location based on Bluetooth information.

MAT-6598

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-6598

© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

CA flag

CA

Change region