How often should I update my receiver software?

Just like the Dexcom G7 app, we periodically release Receiver software updates to maintain optimal performance.
To ensure the best experience, regularly check for updates and install the latest version of your Dexcom G7 Receiver software.
Visit clarity.dexcom.eu on a desktop computer, connect your receiver, and follow the on-screen instructions.
For step-by-step instructions, please visit this FAQ.

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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© 2026 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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