What is the G6 Receiver Field Safety Notice about?

Dexcom has become aware that a small number of Dexcom receiver users may experience an issue where alarm/alerts may not function as designed due to a speaker malfunction. An impacted receiver will still provide alerts through vibration and visual prompts. Glucose trends and value continue to be displayed normally. Other receiver and system functions, including accuracy, are not impacted
Please refer to the Field Safety Notice/Medical Device Correction Notice for more information.

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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