Why is my display device still “Searching for sensor” and not pairing with my Dexcom G6?

Pairing usually takes less than 10 minutes. If it takes longer, use these troubleshooting tips.
  1. Keep display device close
    • App: Always keep phone within 20 feet of sensor.
    • Receiver: For pairing, keep receiver within 3 feet of sensor. Be sure there is nothing between the sensor and the receiver, like your body. Pairing can take 5 minutes or longer if you have already paired the app with the sensor.
  2. Insert sensor to pair: Make sure your sensor is inserted. If it isn’t, insert your sensor now.
  3. Check pairing code: Check that the pairing code you entered is the pairing code on the applicator. If it isn’t, edit the pairing code.
  4. Move away from others wearing sensors: To reduce potential interference, stay more than 20 feet from other sensors until pairing is complete. For pairing, you may have to go to a different area to get far enough away from other people.
If you continue to have trouble pairing your sensor, please reach out to Technical Product Support. For immediate assistance, our Technical Product Support team can be reached by phone at 1-844-832-1810 (option 1) or submit a request through our self-serve Product Support Request form.

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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• MAT-8460

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