Getting Started with Dexcom G7
Welcome! 😊 In this section, you'll find helpful tips on how to replace your Dexcom G7 sensor, share your data with your doctors or family, and adjust your phone settings for the best experience. Let's get started!
Recommended Phone Settings
Some smartphone* settings can interfere with your Dexcom G7 app. Check our recommended settings to know which ones you should or shouldn’t use.
Supporting Applications
Frequently Asked Questions
Once you set up your Dexcom G7, our support doesn't end there. We offer ongoing education to help you get the most from your experience with Dexcom CGM.
- What’s the difference between my BG meter reading and CGM reading?
- Can I travel with my Dexcom G7?
- How do I connect my G7 sensor directly with my Apple Watch?
- What are the recommended Dexcom G7 iPhone settings?
- Recommended Android settings?
- What can I do to keep the adhesive patch from peeling off my body?
- I have an issue with my G7 sensor, how do I get a replacement?
Patient support services we offer
Diabetes education
A summary of online resources and you can book a training session with a Certified Diabetes Educator (CDE).
Reimbursement & insurance support
A summary of online resources and enrol to speak with our Insurance Specialists.
Financial assistance
Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.
CGM product training
Support with setting up your app or receiver, sensor insertion, customizing alerts, and more.
Technical product support
For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Shipping & invoicing support
Get assistance with Dexcom G6 subscription purchases, invoicing, reorders and shipping.
*Smart devices sold separately. For a list of compatible devices, please visit dexcom.com/compatibility
† Requires the Follow App and an internet connection. Followers should always confirm readings on the Dexcom G7 CGM App or Receiver before making treatment decisions.