SMS - Short Code 339266, 336633 (DEXCOM) Terms of Service
  1. You can opt-in to the service by signing the contract or agreeing to our consent form on our website that states “I consent to Dexcom Canada, Co. sending me promotional SMS messages regarding offers, products and services that may be of interest to me. If I wish to unsubscribe I may do so at any time by texting ‘STOP’ to 339266, 336633”, and you will automatically receive messages.
  2. You can cancel the SMS service at any time. Just text “STOP” to 339266, 336633. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed and you will no longer receive promotional SMS messages from us. If you want to join again, just text “JOIN” to 339266, 336633 and we will start sending SMS messages to you again.
  3. If at any time you forget what keywords are supported, just text “HELP” to 339266, 336633. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
  4. Participating carriers: Bell, Fido, MTS, NorthernTel, Rogers, SaskTel, Telebec, Telus, Videotron, Eastlink, Aliant, Pubic Mobile, Mobilicity Virgin Mobile, Wind. Standard Message and Data Rates May Apply.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to [email protected].
  6. If you have any questions regarding privacy, please read our privacy policy.

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• LBL-1002023 Rev001

© 2026 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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