Troubleshooting Dexcom CLARITY

Troubleshooting (Clarity/Studio Reporting Software)

Who should I contact if I have questions regarding Dexcom Clarity?

Please contact your local Dexcom representative.
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Why am I not seeing data in Dexcom Clarity or in my third-party application?

In order to receive and see your Dexcom CGM data in Dexcom CLARITY and your third-party apps and devices (e.g. Glooko app), please ensure the following settings...

Using Your Receiver

How can I share my data using a Dexcom Receiver?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.

How do I access past data from Dexcom STUDIO?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

Exporting and Sharing Reports

How do I access past data from Dexcom STUDIO?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

Setting Up Sharing and Dexcom Clarity

Why do I see 'username or password are incorrect' when I try to log into the Dexcom Clarity app on my smartphone?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.

How can I share information with my doctor?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic. Then you will be linked to your physician's office.

What is a low utilisation day?

When the low utilisation filter is applied, days with less than 50% CGM data capture will display.

How can I customise Dexcom Clarity?

In Dexcom CLARITY, use the Settings page to customise data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system.

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