Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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If you don’t have the Dexcom App because you’re using a receiver, you should use your username for Dexcom Clarity

Where to find your username in your Dexcom App

If you are still can’t find your username, please contact Customer Service on 0800 031 5761 or ukie.sales@dexcom.com

I have forgotten my username and am unable to find it in the Dexcom App

For technical support, please contact us on 0800 031 5763. For product troubleshooting or replacement enquiries, please complete a Product Support Request.

I&#x27;m having an issue while using my product(s). Who do I contact?

Please note, that resetting your password will change it across all of your Dexcom accounts

I have forgotten my password

To change the email address associated with your Dexcom Store account, log in to your account. Click on &quot;Edit&quot; in the Profile box.

How do I change the email address I use to login to my account?

Because Dexcom is a medical device, we ask that all customers register to buy products from us, to help ensure that products end up in the right hands.

Why am I being asked to register an account to place an order?

You can download a copy of our user manual free of charge.

I have misplaced my user manual, can I order another one?

First, check to make sure the spelling of your email is correct. If it is, try resetting your password.

I&#x27;m trying to log in, but I&#x27;m being told my email or password is invalid. What do I do?

If you have placed orders in the past but they aren&#x27;t visible in your order history, please contact Customer Service on 0800 031 5761 or ukie.sales@dexcom.com. and they will get you sorted.

I created an account, but it doesn&#x27;t show my order history. What do I do?

Please contact Customer Service on 0800 031 5761 for help closing your account.

How do I deactivate my account?

If you have placed orders in the past but you can’t see them in your online order history, please check that your contact details match those on record with the hospital where you are registered or with the Dexcom account that you set up on the website when ordering your sensors.

I have created an account, but it doesn&#x27;t show in my order history. What should I do?

If you do not receive your Reset Password assistance email within 5 minutes, it may be because your account is not fully set up.

I am trying to reset my password but haven’t received the email to reset it

If you will be ordering Dexcom products for more than one person, we ask that you set up a separate Dexcom Store account using a unique email address for each person.

Can I order for more than one person through my Store Account?

Just click on the &quot;Forgot password?&quot; link on the login page and follow the prompts to verify your email address and reset your password.

How do I reset my password?

Please contact Customer Service on 0800 031 5761 or GB.Sales@Dexcom.com, and they can assist you in resetting your password using your new email address.

I no longer have access to the email I used to create my account. How can I reset my password?

Yes, you can use the email address and password for your Dexcom CGM App to log into the online store and your My Dexcom Account.

Registration & Account Management

Articles

Where to find your username in your Dexcom App

I have forgotten my username and am unable to find it in the Dexcom App

I'm having an issue while using my product(s). Who do I contact?

I have forgotten my password