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An Introduction to Continuous Glucose Monitoring

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Dexcom G7 - Getting Started with your Receiver

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Dexcom G6 - Getting Started with your Receiver

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Click to find out more about Dexcom Clarity and the Follow App

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If you currently use the Dexcom G6 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G6 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity

Do I need a Dexcom account to access Dexcom Clarity?

Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

The percentage of time that glucose levels are in low, target, and high ranges. The following are recommended ranges from an international consensus. Dexcom CLARITY ranges may be different than Dexcom CGM alerts. Changes made in Dexcom CLARITY apply only to Dexcom CLARITY.

What is Time in Range?

The Stop Sensor option is not available because the sensor has not been started. When you are in a sensor session, Stop Sensor will be available. Once you have stopped a sensor session, you will have the option to start a new sensor session.

Why is the Stop Sensor option disabled?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.

Can I use both a receiver and smart device with Dexcom Clarity?

If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow the Clarity Upload Instructions. The data stored on your receiver will appear instantly.

How does Dexcom Clarity get my data?

The transmitter battery is low and needs to be replaced. When you receive this message, your transmitter may drain as quickly as one week. If you do not already have a transmitter, you need to order a new one.

What does the Transmitter Low Battery alert mean?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

Yes, G6 does work with Clarity. Patients will not need to register again.

Will Dexcom Clarity work with G6?

The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact your local distributor for assistance.

What do the Question Marks (???) mean?

The Signal Loss alert tells you when your receiver or smart device is not communicating. This may occur if you (and the transmitter) are too far from your display device or something is blocking your transmitter signal, causing you not to get sensor glucose readings.

What does the Signal Loss alert mean?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.

How can I share my data using a Dexcom Receiver?

This screen means you recently entered a calibration blood glucose value and the sensor is having trouble calibrating. Follow the directions on the screen to enter a fingerstick reading in 15 minutes to restore readings.

What does &#x27;Calibration error&#x27; mean?

Under the Devices section of the Dexcom CLARITY Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom Clarity have information about my receiver or smart device?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

How far back can I access my data in Dexcom Clarity?

This icon means you need to enter a calibration and will appear when it is time for your 12-hour calibration update, or any other time an additional calibration is needed.

What does the blood drop icon mean?

This means that your sensor is no longer working. Remove the failed sensor and replace with a new one.

What do I do when I get the Sensor Failed message?

Dexcom complies with all applicable laws, including GDPR as of May 25, 2018. Details can be found in our Privacy Policy and in our published list of Frequently Asked Questions (FAQ).

Where can I get more information about Dexcom and General Data Protection Regulation (GDPR)?

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

This icon means the transmitter and the sensor are not communicating. Make sure your transmitter is properly stored in the sensor pod. If the icon does not go away within 3 hours, contact your local distributor for assistance.

What does the hour glass icon mean?

Daily statistics are calculated values for the individual day of the week over the date range selected. For example, if the date range is for 14 days, all the CGM values collected on the two Mondays would be used in the Monday calculations. 

How are the Daily and Hourly Statistics calculated?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.

Why do I see  &#x27;username or password are incorrect&#x27; when I try to log into the Dexcom Clarity app on my smartphone?

When the low utilisation filter is applied, days with less than 50% CGM data capture will display.

What is a low utilisation day?

In Dexcom CLARITY, use the Settings page to customise data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system.

How can I customise Dexcom Clarity?

Your clinic uses their Dexcom Clarity clinic account to invite you to share data with them on an ongoing basis. The invitation includes a sharing code that you enter in your Dexcom Clarity account on the Settings page. You can also accept the Sharing Code using the Dexcom Clarity app.

How do I share data with my clinic?

See how statistics are calculated in Dexcom Clarity in the Glossary.

How are statistics calculated in Dexcom Clarity?

Yes. Dexcom CLARITY has the option to export data as a CSV file viewable in Excel.

Can I export raw data?

The Ambulatory Glucose Profile (AGP) is a licensed, standardised glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

Glucose Management Indicator (GMI) approximates the laboratory A1C level expected based on average glucose measured using continuous glucose monitoring (CGM) values.

What is Glucose Management Indicator (GMI)?

Yes, Dexcom Clarity is compatible with all Dexcom CGM systems.

Is Dexcom Clarity compatible with all Dexcom CGM systems?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom CLARITY displays time in range from both daytime and nighttime ranges.

How are ranges defined for Time in Range?

Dexcom Clarity app generates PDF reports for 2, 7, 14, 30, or 90 days. You can select any or all of the available reports to view, save, print, or email.

How can I send reports to my clinic using the Dexcom Clarity app?

When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

I logged in to Dexcom Clarity for the first time, why is there no data in there?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

What are the computer and software requirements for Dexcom Clarity?

In order to receive and see your Dexcom CGM data in Dexcom CLARITY and your third-party apps and devices (e.g. Glooko app), please ensure the following settings...

Clarity Reporting Software