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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Understanding Diabetes & Glucose Monitoring

Understanding Diabetes and Continuous Glucose Monitoring

Coverage and Ordering

How to Order

Insurance Coverage in Canada

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Go to https://clarity.dexcom.eu from an internet browser with internet connection.

How do I get to Dexcom CLARITY?

Yes. If you are currently using Dexcom G6 and have downloaded the Dexcom G6 app, then you have already created a Dexcom account and can use this to log in to Dexcom CLARITY. 

Do I need a Dexcom account to access Dexcom CLARITY?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider.

How can I share my data using a Dexcom Receiver?

Learn the Dexcom CLARITY software and computer minimum requirements required.

What are the computer and software requirements for Dexcom CLARITY?

In Dexcom CLARITY, use the Settings page to customize data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system. 

How can I customize Dexcom CLARITY?

Share glucose data from your Dexcom G6 CGM with your doctor or clinic with the Dexcom Clarity app. Learn more.

How do I share my glucose data with my clinic or doctor?

Yes, Dexcom G7 works with Dexcom Clarity. Users who used Dexcom Clarity with Dexcom G6 do not need to register again

Will Dexcom Clarity work with Dexcom G7?

How do I send reports to my clinic or healthcare provider using the Dexcom Clarity mobile app?

Although you can change your target range in the Dexcom Clarity App and website, the G7 Clarity Card display defaults to the following recommended ranges from an international consensus...

Why can&#x27;t I adjust my target range in the Dexcom G7 Clarity Card?

The Dexcom G7 app conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights. In the clarity card you will find...

What information is shown on the Clarity Card in the Dexcom G7 app?

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom G6 or you upload your receiver data to CLARITY. 

Will events entered into my CGM receiver show up in Dexcom CLARITY?

Under the Devices section of Dexcom CLARITY&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom CLARITY have information about my receiver or smart device?

Ambulatory Glucose Profile (AGP) is a standardized glucose report created by the International Diabetes Center to help people living with diabetes monitor glucose patterns.

What is the Ambulatory Glucose Profile (AGP) Report for Diabetes?

If you use a receiver, you log in to CLARITY from a computer, connect your receiver, then follow CLARITY&#x27;s Upload Instructions. The data stored on your receiver will appear instantly.

How does Dexcom CLARITY get my data?

Time in Range in diabetes is the percentage of time that glucose levels are in low, target, and high ranges. Work with your healthcare provider to determine your target range.

How are ranges defined for Time in Range?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the CLARITY server, where that data is made available for reports after three hours. 

Can I use both a receiver and smart device with Dexcom CLARITY?

All data uploaded into Dexcom CLARITY will remain accessible as long as the product is available for use.

How far back can I access my data?

Daily statistics are calculated values for the individual day of the week over the date range selected. 

How are the Daily and Hourly Statistics calculated?

Check Dexcom&#x27;s compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

If I update my device&#x27;s operating system will it still be compatible with Dexcom apps?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release.

How do I know when Dexcom CLARITY has been updated?

Please visit status.dexcom.com for real-time updates on the status of Dexcom products.

My system seems to be experiencing an outage. What do I do?

Check here for a live update on the status of the Dexcom Continuous Glucose Monitoring (CGM) servers, including the Dexcom G6 and Follow.

What is the status of the Dexcom server system?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings.

Username or password are incorrect Dexcom CLARITY app?

Contact Technical Support to receive a replacement voucher which you can use at any pharmacy in Canada What is the status of the Dexcom server system?

Will Android 15 affect my Dexcom G7 system?

Please contact the Dexcom CARE team at 1-844-832-1810.

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