Dexcom

Check Cost

help-center-search

en-ca-help-centre-component-1

Dexcom G7 CGM System

Dexcom G6 CGM System

CLARITY Reporting Software

Clarity Reporting Software

Follow App for Family & Friends

https://dexcom.com/content/grid-link-list

en-ca-help-centre-video-component-2-link-grid

Understanding Diabetes & Glucose Monitoring

Understanding Diabetes and Continuous Glucose Monitoring

Coverage and Ordering

en-ca-contact-us-horizontal-card-3

en-ca-contact-us-horizontal-card-4

en-ca-help-centre-component-3

en-ca-help-centre-video-card-1

How to Insert the Dexcom G6® Sensor and Attach the Transmitter

en-ca-help-centre-video-card-2

How to Replace the Sensor on Your Dexcom G6® CGM

en-ca-help-centre-component-4

More Training Resources

en-ca-help-centre-grid-cta-test-2

en-ca-stock-phone-share

Learn More

en-ca-help-centre-component-5

https://dexcom.com/content/disclaimer-text

en-ca-help-centre-disclaimer

en-ca-help-centre-content-group

The Dexcom G7 sensor can only connect with one smart device at a time...

If I am replacing my compatible smart device, what will I need to do?

Insulin and food both take time to work. Avoid getting repeated alerts while you wait. To do so, go into the alert settings and turn off the Snooze feature.

How do I stop repeated alerts?

The Dexcom G7 Apple widget lets you see your glucose numbers on your lock screen or home screen without opening the app.

How does the Dexcom G7 Apple Widget work?

Dexcom G7 sensors may be inserted on the back of the upper arm, the abdomen (not indicated for pregnant women), or the upper buttocks (ages 2-6 years old only).

Where can I insert my Dexcom G7 sensor?

Follow the insertion instructions carefully and be sure to use the sensor overpatch included with your G7 sensor. Here are some tips that may help you keep your sensor on for the entire sensor session.

What can I do to keep the adhesive patch from peeling off my body?

Dexcom G7 is compatible with the latest Apple iPhones and many popular Android devices. We are regularly adding more devices, so please visit dexcom.com/compatibility for the latest list.

What smart devices are compatible with Dexcom G7?

If using the app, consider setting up a second alert profile to sleep uninterrupted (unless you go low) by turning off any alerts that aren’t essential for you.

How can I get fewer nighttime alerts?

Get tips to prevent signal loss for your Dexcom G7 app or receiver.

How should I respond to the Signal Loss alert?

You have the option to use only the Dexcom G7 app on a compatible smart device, only the receiver, or both at the same time.

Do I need a receiver or reader to use the Dexcom G7?

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible. Please reach out to the pump company for the most current launch timelines.

When will insulin pumps connected to Dexcom G6 be compatible with Dexcom G7?

To install the Dexcom G7 Apple Widget, you must first update your Dexcom G7 App to version 1.7.0 or later via the App Store.

How do you install the Dexcom G7 Apple Widget?

Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy. For further support needed, you can also reach out to Dexcom 24 Hour Technical Support or the Dexcom CARE team for immediate assistance.

What do I do if my CGM values seem inaccurate?

No restarts are allowed. The Dexcom G7 sensor sends glucose data to a user’s compatible display device for up to 10 days with a 12-hour grace period at the end.

Can the sensor be restarted after 10 days?

Dexcom G7 has new alert sounds and sound options. The new Quiet Mode allows users to override phone settings...

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

Your smartphone settings can prevent the Dexcom G7 app from working optimally and may prevent notifications or may override alert volumes or functions.

What are the recommended Dexcom G7 Android smartphone settings?

The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission so we can connect and communicate continuously with the Dexcom G7 sensor.

Why does the Dexcom G7 app ask for Location Permission when used on Android smartphones?

Yes, Dexcom G7 can be worn during pregnancy for all types of diabetes (type 1, type 2, or gestational).

Can Dexcom be worn during pregnancy?

You can see the events you’ve tracked on your display device. On the receiver, navigate to the Event Log, and you’ll see a list of the last 15 events you logged.

Where can I see past events that I logged on the Dexcom G7 receiver?

Quiet Modes allow you to quickly change your alerts to be more discreet by overriding each alert’s Sound/Vibrate setting.

What are Quiet Modes?

If you were prescribed Dexcom G7 and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6.

I am currently using Dexcom G7 and I would like to use an insulin pump connected to Dexcom.

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

Use these considerations to help mitigate Dexcom CGM skin irritation or adhesive allergy for those with sensitive skin.

How can I avoid skin irritation caused by the CGM sensor adhesive?

By default, the Quick Glance option is on. It shows your CGM information in the notification area and on the lock screen. 

Is there a Quick Glance widget for the G6?

The Android app supports Android Wear watches to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom CGM data on an Android Wear watch?

Find a step-by-step guide showing how to remove and replace your Dexcom G6 transmitter.

How do I replace the Dexcom G6 transmitter?

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

When there is no arrow, it means more glucose readings are needed to establish your trend.

Why is my trend arrow missing?

This means that your sensor is no longer working. Remove the failed sensor and replace with a new one.

What do I do when I get the Sensor Failed message?

The Dexcom Follow app is a free CGM phone app that allows friends and family to remotely monitor a Dexcom G6 user&#x27;s trending glucose levels.

What is the Dexcom Follow app for diabetes?

The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact Dexcom Technical Support at 1-844-82-1810 (Option 3).

What do the Question Marks (???) mean?

A new Dexcom customer will receive the Dexcom G6 system including a transmitter and sensors.

What components are required with the G6 system?

Google Health Connect is Google’s health and fitness tracking app available for use with Android devices. You can enable the Dexcom G6 app to share glucose data with Health Connect, which displays glucose data with a three-hour delay. Health Connect will not display real-time glucose information.

Can I share my glucose data with Health Connect?

Check Dexcom&#x27;s compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

If I update my device&#x27;s operating system will it still be compatible with Dexcom apps?

Yes, the Dexcom app is compatible with the Apple Watch and can be used to discreetly view your CGM information, glucose reading, trend arrow, and trend graph.

Can I view my Dexcom G6 data with an Apple Watch?

Follow these placement and adhesive overpatch tips to keep your Dexcom G6 sensor on longer for the full 10-day wear.

How to Keep Dexcom G6 Sensor on for Full 10-day Wear?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work on your Android device as expected.

What are the recommended G6 Android phone settings?

Share glucose data from your Dexcom G6 CGM with your doctor or clinic with the Dexcom Clarity app. Learn more.

How do I share my glucose data with my clinic or doctor?

Learn the steps to customize your Dexcom G6 low alarm sounds and alert settings through your continuous glucose monitor receiver or in the Dexcom app.

How to Customize Dexcom G6 Alarm &amp; Alert Settings

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom G6 or you upload your receiver data to CLARITY. 

Will events entered into my CGM receiver show up in Dexcom CLARITY?

Go to https://clarity.dexcom.eu from an internet browser with internet connection.

How do I get to Dexcom CLARITY?

Yes. If you are currently using Dexcom G6 and have downloaded the Dexcom G6 app, then you have already created a Dexcom account and can use this to log in to Dexcom CLARITY. 

Do I need a Dexcom account to access Dexcom CLARITY?

Under the Devices section of Dexcom CLARITY&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom CLARITY have information about my receiver or smart device?

Ambulatory Glucose Profile (AGP) is a standardized glucose report created by the International Diabetes Center to help people living with diabetes monitor glucose patterns.

What is the Ambulatory Glucose Profile (AGP) Report for Diabetes?

If you use a receiver, you log in to CLARITY from a computer, connect your receiver, then follow CLARITY&#x27;s Upload Instructions. The data stored on your receiver will appear instantly.

How does Dexcom CLARITY get my data?

Learn the Dexcom CLARITY software and computer minimum requirements required.

What are the computer and software requirements for Dexcom CLARITY?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider.

How can I share my data using a Dexcom Receiver?

Time in Range in diabetes is the percentage of time that glucose levels are in low, target, and high ranges. Work with your healthcare provider to determine your target range.

How are ranges defined for Time in Range?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

Yes, Dexcom G7 works with Dexcom Clarity. Users who used Dexcom Clarity with Dexcom G6 do not need to register again

Will Dexcom Clarity work with Dexcom G7?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the CLARITY server, where that data is made available for reports after three hours. 

Can I use both a receiver and smart device with Dexcom CLARITY?

All data uploaded into Dexcom CLARITY will remain accessible as long as the product is available for use.

How far back can I access my data?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings.

Username or password are incorrect Dexcom CLARITY app?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release.

How do I know when Dexcom CLARITY has been updated?

The G7 app conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights...

What information is shown on Dexcom Clarity Card in the Dexcom G7 app?

In Dexcom CLARITY, use the Settings page to customize data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system. 

How can I customize Dexcom CLARITY?

Yes, you can choose which glucose notifications you receive for each Sharer. 

Can I customize notification settings?

To see the last 24 hours of Sharer&#x27;s glucose readings all Follow version users can tap the 24 hour button on your Sharer&#x27;s page.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my device is muted or on vibrate?

Your Iphone settings can prevent the Dexcom Follow app from working. Learn more about the settings that can help your app to work as expected.

What are the recommended iPhone settings?

Followers can now have the Dexcom Follow app on their Apple Watch (watchOS 6 or later required).

How do I get Dexcom Follow readings on my Apple Watch?

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

Most iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app?

Follow these steps to allow notifications from Follow in your smart device settings.

What should I do if Follow says notifications are off?

To set up Dexcom Share, press the Share icon in the app and follow the on-screen instructions to start sharing your G6 glucose data with family, friends, and followers.

How to Share Dexcom G6 with Family, Friends, &amp; Followers?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

See why you are not getting glucose notifications in your follow app. Use this guide to help.

Why am I not getting glucose notifications?

Dexcom G6 app users can also use the &#x27;Share&#x27; feature within the G6 app with to enable data sharing with up to 10 loved ones or caregivers.

How many Sharers can I follow?

Your Android phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that can help your app to work as expected.

What are the recommended Android phone settings?

Many people wonder about fasting before an A1C test. In most cases, you won’t need to fast before taking the test...

Do you have to fast for the hemoglobin A1C test?

Type 1 diabetes (T1D), or diabetes mellitus, is an autoimmune disease where the insulin-producing cells of the body are destroyed by the immune system. Learn more.

What is type 1 diabetes (T1D) and how do I manage it?

Learn the differences between interstitial continuous glucose monitoring (CGM) and traditional blood glucose monitoring (BGM) for diabetes management.

Interstitial CGM vs Blood Glucose Monitor (BGM)

You may have heard different words used for diabetes in some scenarios. Words like ‘mellitus’ and ‘insipidus’ can easily cause confusion...

What is the difference between diabetes insipidus and diabetes mellitus?

After eating, your body begins to break food down into usable energy. This comes in the form of carbohydrates, proteins, and fats...

How long do blood sugar levels stay elevated after eating?

Bedtime often presents big challenges for people living with diabetes as it is difficult to monitor your blood glucose while you’re asleep...

What should blood sugar levels be at bedtime?

Intermittent fasting (IF) refers to the intentional restricting of mealtimes to improve health. Those who practice IF often eat only at certain times and refrain from eating for the rest of the day...

Is intermittent fasting safe if I have diabetes?

For those living with type 1 diabetes, diabetes mellitus occurs when the body does not make enough insulin to regulate glucose levels...

How does diabetes mellitus occur?

Dexcom CGM use is clinically proven to lower A1C, reduce hyper and hypoglycemia, and increase time in range through real-time glucose level monitoring.

Can Dexcom G6 lower my A1C?

Learn what the GMI metric is in Dexcom CLARITY and how it&#x27;s different from past metrics.

What is GMI?

Fasting blood glucose level refers to your blood sugar levels when you don&#x27;t have any food in your stomach for at least eight hours.

What is a fasting blood sugar or fasting glucose level?

Dexcom G6 Continuous Glucose Monitor (CGM) System for diabetes management can be used by type 1 or type 2 patients, age 2 years and older on intensive insulin therapy.

Can Dexcom CGM be used to monitor type 2 diabetes?

Normal glucose levels for adults in Canada vary depending on the time of day, meals, and other factors. Find goal ranges for people with diabetes and non-diabetics.

What are normal blood glucose levels for adults with diabetes?

Blood sugar levels fluctuate often and it is not unusual to see highs and lows throughout the day. According to Diabetes Canada, your blood glucose levels target may be around 4.0 to 7.0 millimoles per litre (mmol/L) before a meal or if you are fasting...

What should blood sugar levels be in the morning?

Hypoglycemia is when glucose levels in the blood are lower than they should be, where as Hyperglycemia is when excess glucose is in the blood. Learn more.

Dexcom Help Center

Browse Dexcom FAQs

Not yet a customer?

Need Additional Help?

Technical Support

Dexcom CARE

Watch and Learn

Inserting Your First Sensor

Replacing Your First Sensor

Share Your Glucose Data with Family Members or Your Physician

Our experts are here to help.