Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G7 CGM System

Click to view Dexcom G7 FAQs

Dexcom G6 CGM System

Click to view Dexcom G6 FAQs

Clarity  Reporting Software

Click to view Dexcom CLARITY FAQs

Follow App for Family & Friends

Click to view Follow App FAQs

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Sensor replacement

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General

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An Introduction to Continuous Glucose Monitoring

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Dexcom G7 - Getting Started with your Receiver

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Dexcom G6 - Getting Started with your Receiver

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Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. Blood glucose meters measure glucose levels in your blood.

What is the difference between a Dexcom CGM sensor glucose value and blood glucose value (BGV)?

To ensure the confidentiality and security of your personal information, once you&#x27;re connected with agent we will require you to answer a set of security questions.

What happens when I call Technical Support?

We understand that traveling requires careful planning, and we want to ensure your journey is as smooth as possible.

How can I prevent any issues while traveling?

When you see the orange phone icon beside your sensor reading, Direct to Watch mode is temporarily not working. Your smartwatch* isn’t getting information from the sensor.

What is the orange phone icon on my Apple Watch Screen / When I&#x27;m using my watch for my CGM info, when do I need my phone close by?

Share is not available on smartwatches. Your smartwatch can’t send information to followers. The primary user must use their Dexcom G7 phone app to use Share and Follow.

Is Share available from my Watch when in Direct to Watch Mode?

A variety of iOS and Android smart devices are compatible with Dexcom G7.

What smart devices are compatible with Dexcom G7?

No. Throw out the used applicator and sensor following local guidelines biohazard waste.

Can the applicator be recycled?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

Why am I getting Signal Loss?

Your NovoPen may occasionally have trouble recording doses.

My NovoPen was unable to detect units of a dose. What should I do?

In Standard Smartwatch mode, there is no direct connection between the Dexcom G7 sensor and the smartwatch, so users must keep their smartphone within 6 meters to receive glucose readings on their smartwatch.

How can I tell if I am in Direct to Watch Mode or Standard Smartwatch mode?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone&#x27;s Bluetooth settings and turn Bluetooth off.

If I am replacing my compatible smart device, what will I need to do?

Did you know you can log into your online account on our website to update your details, check your orders and track your deliveries? 

How do I manage my Dexcom Account?

You can pair multiple NovoPens to the Dexcom G7 app. All your paired NovoPens will be listed in the Connections tab.

What if I have a new NovoPen or have multiple connected pens? How do those appear in the Dexcom G7 app?

Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy.

What do I do if my CGM values seem inaccurate?

You can find the option to connect your NovoPen under the connections Tab in the Dexcom app.

Where can I find the option to connect my NovoPen in the Dexcom app?

After sensor session ends, peel off patch like a bandage. To make it easier, try these tips

Removing your Dexcom G7 Sensor

You must end the Dexcom G7 sensor session or grace period before you start a new sensor.

How do I start a new sensor?

Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.

How can I keep my Dexcom sensor adhered to my body?

To set up Dexcom G7 Direct to Watch, you must have an iPhone* that is running iOS 17 or later and an Apple Watch Series 6 or later running watchOS10.

Do I need an iPhone to pair directly with my Apple Watch?

Smaller, all-in-one sensor; 30-minute sensor warmup; 12-hour grace period at the end of the sensor session; Redesigned mobile app with Clarity reports included; New alert quiet modes let you silence all alerts for up to 6 hours; Re-designed receiver that is smaller (as compared to Dexcom G6), with a more vibrant display; No sensor code, only a 4-digit pairing code provided on each new Dexcom G7 applicator

What is new for Dexcom G7?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.

What components are required with the G6 system?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customise notification settings?

Your Dexcom CGM App supports a useful feature called a Today view that is accessed by swiping from the top or left edge of the screen. You can check your CGM information on your smart device without needing to open the app, even when the device is locked.

Is there a Dexcom CGM Widget in the Apple Today View?

Your Dexcom G6 Mobile transmitter is covered under a limited warranty for three months, starting from the shipment date.

What is the Dexcom G6 transmitter warranty?

Without your sensor code, you will need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do?

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

At this time, Dexcom will not have a recycling program.

Is Dexcom creating a recycling program for the sensor applicator at launch?

Your transmitter is covered under a limited warranty for three months, starting from the shipment date. An alert message shows when your transmitter has about one week left. Replace the transmitter as soon as possible when you see the message.

How long does the transmitter last?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings?

Apple Health is a health and fitness tracking app included on Apple devices (iOS 8+). You can share your glucose data with Apple Health. Health gets the information after a three-hour delay, not in real time.

How do I share my glucose data with the Apple Health app?

You should never close or quit the app. To get your glucose readings, alarm, and alerts or to share with your Followers the app must run in the background.

Will my Dexcom CGM app work if the app is closed?

The Stop Sensor option is not available because the sensor has not been started. When you are in a sensor session, Stop Sensor will be available. Once you have stopped a sensor session, you will have the option to start a new sensor session.

Why is the Stop Sensor option disabled?

Refer to User Guide for Dexcom G6 Accuracy.

My CGM values seem inaccurate

By default, the Quick Glance option is on. It shows your CGM information in the notification area and on the lock screen. Swipe down from the top edge of the screen to see your notifications.

Is there a Quick Glance widget?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.

Why do I see  &#x27;username or password are incorrect&#x27; when I try to log into the Dexcom Clarity app on my smartphone?

iOS and Android platforms are compatible for Followers.

What smart phones are compatible with the Follow app?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.

Can I use both a receiver and smart device with Dexcom Clarity?

When the low utilisation filter is applied, days with less than 50% CGM data capture will display.

What is a low utilisation day?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

To report a sensor issue and request a replacement under the Dexcom Sensor Replacement Policy, you will need the unique identifying number of your product

What will I need when contacting Tech Support to report a sensor issue?

At Dexcom, we work hard to treat our customers fairly and ensure a positive experience with our CGM technology

What is Dexcom’s sensor replacement policy?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow the Clarity Upload Instructions. The data stored on your receiver will appear instantly.

How does Dexcom Clarity get my data?

The transmitter battery is low and needs to be replaced. When you receive this message, your transmitter may drain as quickly as one week. If you do not already have a transmitter, you need to order a new one.

What does the Transmitter Low Battery alert mean?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

In Dexcom CLARITY, use the Settings page to customise data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system.

How can I customise Dexcom Clarity?

Your clinic uses their Dexcom Clarity clinic account to invite you to share data with them on an ongoing basis. The invitation includes a sharing code that you enter in your Dexcom Clarity account on the Settings page. You can also accept the Sharing Code using the Dexcom Clarity app.

How do I share data with my clinic?

See how statistics are calculated in Dexcom Clarity in the Glossary.

How are statistics calculated in Dexcom Clarity?

Yes. Dexcom CLARITY has the option to export data as a CSV file viewable in Excel.

Can I export raw data?

The Ambulatory Glucose Profile (AGP) is a licensed, standardised glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

Glucose Management Indicator (GMI) approximates the laboratory A1C level expected based on average glucose measured using continuous glucose monitoring (CGM) values.

What is Glucose Management Indicator (GMI)?

Yes, G6 does work with Clarity. Patients will not need to register again.

Will Dexcom Clarity work with G6?

Yes, Dexcom Clarity is compatible with all Dexcom CGM systems.

Is Dexcom Clarity compatible with all Dexcom CGM systems?

If you currently use the Dexcom G6 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G6 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity

Do I need a Dexcom account to access Dexcom Clarity?

The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact your local distributor for assistance.

What do the Question Marks (???) mean?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom CLARITY displays time in range from both daytime and nighttime ranges.

How are ranges defined for Time in Range?

Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

Follow up to ten (10) Sharers with Dexcom Follow.

How many Sharers can I follow?

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

What are the recommended Android phone settings?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

Allow notifications from Follow in your smart device settings.

What should I do if Follow says notifications are off?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6?

There are several reasons you may not receive expected notifications.

Why am I not getting glucose notifications?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Det finns flera skäl till att du kanske inte får förväntade notiser.

Varför får jag inte glukosnotiser?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Om du byter smart-enhet ska du installera du Dexcom Follow-appen på din nya enhet. Delaren måste ta bort dig från sina följare och sedan bjuda in dig igen.

Hur följer jag med min nya smart-enhet?

Nej, din smart-enhet måste ha ljudet på för att få notisljud.

Kommer jag att få notisljud om min smart-enhet är inställd på tyst, vibrera eller Stör ej?

How to see the last 24 hours of Sharer&#x27;s glucose readings.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

The Dexcom ONE+ system features a simple, one-touch sensor applicator with a 30-minute warm up. This means there is no separate transmitter.

How does the Dexcom One+ compare to Dexcom One?

All Follow version users can tap the 24 hour button on your Sharer&#x27;s page.

Set up your Dexcom ONE+ app before inserting your sensor.

How do I set up my Dexcom ONE+ app?

The Dexcom auto applicator was designed for easier, more consistent sensor insertions.

Is it painful to insert a Dexcom ONE+ sensor?

Here are some recommended settings for Android devices, to help ensure you get all Dexcom ONE+ app alerts and sensor readings.

Are there any Android/OS settings I should or shouldn’t use with my Dexcom ONE+ app?

The Dexcom ONE+ sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end. You can replace your sensor sooner.

My 10-day sensor session is going to end soon, and I want to change my sensor early. Can I change the sensor now?

Dexcom designed the Dexcom ONE+ CGM system sensor auto-applicator for easier, more consistent sensor insertions.

How do I insert my Dexcom ONE+ sensor?

Apple Health consolidates health data from your smartphone, smartwatch, and third party apps, including Dexcom ONE+.

Pairing usually takes less than 5 minutes for the app and less than 10 minutes for the receiver. If you get this alert, go to its Help screen for more information.

What does Pairing Unsuccessful mean?

Once snapped into place, the Dexcom ONE transmitter is water resistant for up to 2.4 meters for 24 hours.

Can I shower or swim while wearing my Dexcom CGM?

This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches.

How do I properly remove the sensor adhesive?

The Dexcom ONE+ receiver is a dedicated medical device. The app is not, but both the receiver and the app provide: current glucose information; an integrated Clarity card for glucose reports; customisable glucose alerts.

Dexcom Help Centre

Browse Dexcom FAQs

Product Support

Have a Dexcom account already?

Don't have a Dexcom account?

Need Additional Help?

Downloads and Guides

Watch and Learn

An Introduction to Continuous Glucose Monitoring

Dexcom G7 - Getting Started with your Receiver

Dexcom G6 - Getting Started with your Receiver

Share Your Glucose Data with Family Members or Your Physician