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Dexcom G7 CGM System

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Dexcom G6 CGM System

Dexcom Clarity

Dexcom Follow App

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Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points...

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

To share glucose data with Apple Health...

How do I share my glucose data with the Apple Health app?

Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices

Does the Dexcom Follow app work with Dexcom G7?

Smaller, all-in-one sensor; 30-minute sensor warmup...

What&#x27;s new for Dexcom G7?

Dexcom G7 has new alert sounds and sound options...

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Dexcom G7 Android smartphone settings?

The Dexcom G7 sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end.

How long can I wear the Dexcom G7 sensor?

We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.

Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?

We assess whether to keep supporting older operating systems (OS) for Dexcom apps on an annual basis...

Why am I being asked to update my smartphone&#x27;s operating system (OS) to continue getting Dexcom G7 app updates?

Follow the steps in this FAQ to create a Dexcom account with your mobile phone number. To create a Dexcom account, we have to verify your identity. This is a safety measure that helps protect your personal information.

How do I create a Dexcom account using my mobile number?

Before upgrading your smart phone or its operating system, check dexcom.com/g7-compatibility.

Will updating my smart phone affect how I can use my Dexcom G7?

Calibration is not required. If you want to calibrate, you can log it as an event within the G7 App on your smart device.

Can I calibrate Dexcom G7?

After sensor session ends, peel off patch like a bandage. To make it easier, try these tips...

Removing your Dexcom G7 Sensor

A variety of iOS and Android smart devices are compatible with Dexcom G7. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.

What smart devices are compatible with Dexcom G7?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.

Can I use Dexcom G6 components with my Dexcom G7 CGM System?

To create a Dexcom account, we have to verify your identity. Follow these steps to get an account created.

How do I create an account using my email address?

Learn how to reset your Dexcom account password and follow the instructions here.

How do I reset my Dexcom account password?

Once inserted, the sensor is waterproof up to 2.4 meters...

Can I get Dexcom G7 wet?

Yes, Dexcom G7 works with Dexcom Clarity.

Will Dexcom Clarity work with Dexcom G7?

What are the recommended Dexcom G7 iPhone Settings?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver?

How can I avoid iritated or sensitive skin caused by the sensor adhesive?

The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L)...

Are there any changes with alarms and alerts?

The Dexcom G6 is Dexcom’s latest generation continuous glucose monitoring (CGM) system...

What is the Dexcom G6?

A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors...

What components are required with the new G6 system?

Health Connect is Google’s health and fitness tracking app available for use with Android devices...

Can I share my glucose data with Health Connect?

Go to http://www.dexcom.com/global to learn more.

Where can I purchase?

When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations...

What is a sensor code and why do I need one?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph...

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

Dexcom Share is a feature within the G6 app that allows for remote monitoring...

How do I share my G6 glucose data with followers?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Yes, G6 does work with CLARITY. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom CLARITY work with G6?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0...

What is the Android Do Not Disturb Permission?

Under the Devices section of Dexcom CLARITY’s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom CLARITY have information about my receiver or smart device?

Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms?

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review CLARITY’s list of computer and internet requirements if needed.

How do I get to Dexcom CLARITY?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC)...

What is the AGP Report?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic...

How can I share information with my doctor?

All data uploaded into Dexcom CLARITY will remain accessible as long as the product is available for use...

How far back can I access my data?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges...

How are ranges defined for Time in Range?

In Dexcom CLARITY, use the Settings page to customize data display and sharing...

How can I customize Dexcom CLARITY?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom CLARITY?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom CLARITY has been updated?

If you’re having trouble connecting your Dexcom Clarity data to your clinic, please go to connect.dexcom.eu to enter the clinic code.

What can I do if I am having trouble sharing data with my clinic through the Dexcom Clarity mobile app?

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to CLARITY...

Will events entered into my CGM receiver show up in Dexcom CLARITY?

It is possible to use both a smart device and a receiver to provide CGM data...

Can I use both a receiver and smart device with Dexcom CLARITY?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom CLARITY. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider...

How can I share my data using a Dexcom Receiver?

Computer and Internet requirements (http://www.dexcom.com/clarity-requirements)

What are the computer and software requirements for Dexcom CLARITY?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings...

Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone?

The CLARITY User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom CLARITY user guide?

Daily statistics are calculated values for the individual day of the week over the date range selected...

How are the Daily and Hourly Statistics calculated?

If you use a receiver, you log in to CLARITY from a computer, connect your receiver, then follow CLARITY’s Upload Instructions...

How does Dexcom CLARITY get my data?

Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app. Once a Sharer’s invitation is accepted, the Follower can see...

What is Dexcom Follow?

Allow notifications from Follow in your smart device settings...

What should I do if Follow says notifications are off?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected...

What are the recommended iPhone settings?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer’s CGM settings...

Can I customize notification settings?

There are several reasons you may not receive expected notifications. In your Follow app...

Why am I not getting glucose notifications?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Check  Dexcom’s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS)...

What devices and software are compatible with Dexcom apps?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

What are the recommended Android phone settings?

To see the last 24 hours of Sharer’s glucose readings...

How can I see the last 24 hours of my Sharer’s glucose readings?

Follow up to ten (10) Sharers with Dexcom Follow.*

How many Sharer’s can I follow?

If you’re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

DEXCOM ONE+ CONTINUOUS GLUCOSE MONITORING SYSTEM READING AND METER VALUE

What should I do if my sensor reading and blood glucose value don’t match?

Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night. 

 What are the benefits of using Continuous Glucose Monitoring (CGM)?

Dexcom ONE sensor glucose readings and trend graph appear on your app home screen and on your receiver home screen. 

How do I find my sensor readings and glucose trend screen in my app?

This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches.

How do I properly remove the sensor adhesive?

Each sensor session lasts up to 10 days with a 12-hour grace period at the end. 

How do I replace my sensor and start a new sensor session?

Set up your Dexcom ONE+ app before inserting your sensor.

How do I set up my Dexcom ONE+ app?

No, the Dexcom ONE+ receiver is not water-resistant. Keep it dry at all times. 

Is the Dexcom ONE+ receiver water-resistant?

Continuous Glucose Monitoring (CGM) systems track glucose levels throughout the day.  

How does Dexcom ONE+ CGM System work?

To set up your receiver, refer to the Set up receiver section in the Dexcom ONE+ Start Here guide

How do I set up my receiver?

The Dexcom ONE+ receiver is a dedicated medical device. The app is not, but both the receiver and the app provide:  

Is there any difference between Dexcom ONE+ app and Dexcom ONE+ receiver?

The Followers List shows the status of your Followers and lets you invite new ones. 

How do I see my Follower’s status?

These considerations, skin barriers, and professional tips may help. Remember, what works best for one person may not work best for everyone. 

How can I avoid irritated or sensitive skin caused by the sensor adhesive?

Battery longevity is about 7 days on a full charge, and it takes about 3 hours for the battery to fully charge.

What is the Dexcom ONE+ receiver battery longevity?

The Dexcom auto applicator was designed for easier, more consistent sensor insertions. According to a survey, Dexcom users reported that the initial sensor insertion was painless and easy to use1.

Is it painful to insert a Dexcom ONE+ sensor?

Should the sensor be replaced if bleeding occurs?

What happens if my sensor insertion causes bleeding?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

What does the Signal Loss alert mean?

To accept a share invitation from your clinic within the app:

How can I share my Clarity reports with my healthcare professional?

Dexcom sensors are manufactured with a special adhesive to help them stick to your skin after sensor insertion. 

How do I keep my sensor on for the full 10-day wear?

Dexcom designed the Dexcom ONE+ CGM system sensor auto-applicator for easier, more consistent sensor insertions. 

How do I insert my Dexcom ONE+ sensor?

Any event that is entered into your display device will show up on Dexcom Clarity graphs when your data is uploaded from your Dexcom ONE+ app or you upload your receiver to Clarity. 

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