en-ca Compatibility Country Selector Link

es-ar Country Selector Link

en-au Country Selector Link

en-bh Country Selector Link

de-be Country Selector Link

fr-be Country Selector Link

nl-be Country Selector Link

en-ca Country Selector Link

fr-ca Country Selector Link

da-dk Country Selector Link

de-de Country Selector Link

et-ee Country Selector Link

es-es Country Selector Link

en-ee Country Selector Link

sv-fi Country Selector Link

fr-fr Country Selector Link

en-hk Country Selector Link

hr-hr Country Selector Link

en-is Country Selector Link

en-ie Country Selector Link

en-il Country Selector Link

it-it Country Selector Link

en-jo Country Selector Link

en-kw Country Selector Link

lv-lv Country Selector Link

en-lb Country Selector Link

lt-lt Country Selector Link

fr-lu Country Selector Link

de-lu Country Selector Link

hu-hu Country Selector Link

en-my Country Selector Link

en-mt Country Selector Link

nl-nl Country Selector Link

en-nz Country Selector Link

nb-no Country Selector Link

en-om Country Selector Link

pl-pl Country Selector Link

pt-pt Country Selector Link

en-qa Country Selector Link

ro-ro Country Selector Link

en-sa Country Selector Link

de-ch Country Selector Link

en-sg Country Selector Link

sl-si Country Selector Link

sk-sk Country Selector Link

en-za Country Selector Link

fr-ch Country Selector Link

fi-fi Country Selector Link

sv-se Country Selector Link

it-ch Country Selector Link

tr-tr Country Selector Link

en-ae Country Selector Link

en-gb Country Selector Link

en-us Country Selector Link

es-us Country Selector Link

de-at Country Selector Link

cs-cz Country Selector Link

el-gr Country Selector Link

bg-bg Country Selector Link

he-il Country Selector Link

ar-il Country Selector Link

ar-jo Country Selector Link

ar-ae Country Selector Link

ar-bh Country Selector Link

ar-kw Country Selector Link

ar-sa Country Selector Link

ar-qa Country Selector Link

ar-om Country Selector Link

ar-lb Country Selector Link

ja-jp Country Selector Link

ko-kr Country Selector Link

Choose your country or region

Dexcom is available in the following countries.

Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

https://dexcom.com/content/footer-international

global-international-footer

help-center-search

Help Center Search banner

en-gb Dexcom ONE+ CGM System

Click to view FAQs on the Dexcom ONE+ CGM System

Dexcom G7 CGM System

Click to view Dexcom G7 FAQs

Dexcom G6 CGM System

View FAQs on the Dexcom G6 CGM System

Clarity  Reporting Software

Click to view Dexcom Clarity FAQs

Follow App for Family & Friends

Click to view Follow App FAQs

https://dexcom.com/content/grid-link-list

en-gb Help Centre Grid Link List

Category Search banner

Apple Health is compatible with a wide variety of activity and fitness apps including Apple Watch, Garmin Watch, Oura Ring, Strava, and Peloton.

What apps and devices are compatible with Apple Health and Health Connect?

These considerations, skin barriers, and professional tips may help. Remember, what works best for one person may not work best for everyone.

How can I avoid irritated or sensitive skin caused by the sensor adhesive?

Share is not available on smartwatches. Your smartwatch can’t send information to followers. The primary user must use their Dexcom G7 phone app to use Share and Follow.

Is Share available from my Watch when in Direct to Watch Mode?

We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.

Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?

Yes, Dexcom G7 works with Dexcom Clarity.

Will Dexcom Clarity work with Dexcom G7?

You’ll see your current glucose reading, trend arrow, trend graph, and alerts. Tap the trend graph to see your sensor readings over the past 1, 3, or 6 hours.

What G7 features can I view on my Apple Watch when in Direct to Watch Mode?

Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected

What are the recommended Dexcom G7 Android smartphone settings?

Yes. Dexcom G7 can display glucose on multiple devices including your phone, smartwatch, and Dexcom receiver or connected AID (Automated Insulin Delivery) system simultaneously and independent of each other.

If I use Direct to Watch, can I still connect to my AID system?

Smaller, all-in-one sensor 30-minute sensor warmup 12-hour grace period at the end of the sensor session Redesigned mobile app with Clarity reports included New alert quiet modes 

What&#x27;s new for Dexcom G7?

Dexcom G7 is now compatible with the latest version of Android 15.

Android™ 15 is compatible, but I am still experiencing Signal Loss.

When you see the orange phone icon beside your sensor reading, Direct to Watch mode is temporarily not working. Your smartwatch* isn’t getting information from the sensor.

What is the orange phone icon on my Apple Watch Screen / When I&#x27;m using my watch for my CGM info, when do I need my phone close by?

We assess whether to keep supporting older operating systems (OS) for Dexcom apps on an annual basis. 

Why am I being asked to update my smartphone&#x27;s operating system (OS) to continue getting Dexcom G7 app updates?

To use Direct to Watch you must have one of the following Apple Watch models, running watchOS 10 or later.

What Apple Watches are compatible with Dexcom G7 Direct to Watch

No, Direct to Watch is not available on Dexcom G6. As we continue to build out Dexcom G7’s connected partner ecosystem we encourage everyone to upgrade to Dexcom G7.

Is Direct to Watch available with the Dexcom G6 CGM System?

Once inserted, the sensor is waterproof up to 2.4 meters. 

Can I get Dexcom G7 wet?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.

Can I use Dexcom G6 components with my Dexcom G7 CGM System?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points:

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

To buy or receive a receiver for your G7 sensor, please click here or contact us.

How do I get a Dexcom Receiver?

To set up Dexcom G7 Direct to Watch, you must have an iPhone* that is running iOS 17 or later and an Apple Watch Series 6 or later running watchOS10.

Do I need an iPhone to pair directly with my Apple Watch?

To use Direct to Watch, you must have the following:  Apple Watch 6 or later, running watchOS 10 or later; iPhone running iOS 17;  Must have Dexcom G7 App version 2.1 or later.

What are the Device &amp; Operating system requirements for Direct To Watch?

Dexcom ONE+ gives you the option of turning on alerts when you set up your system. You just follow the prompts on your screen. If you want to turn on or change your alerts after setup, go to Profile &gt; Alerts.

How do I set up and use Dexcom ONE+ alerts?

A pairing code allows you to connect the sensor to the phone and/or receiver via Bluetooth. Without it, the system won’t function.

What is a sensor code and why do I need one?

Calibrating your Dexcom ONE+ is optional. The Dexcom ONE+ and systems are designed to work properly without calibrations.

What is optional calibration?

Here are some recommended settings for Android devices, to help ensure you get all Dexcom ONE+ app alerts and sensor readings.

Are there any Android/OS settings I should or shouldn’t use with my Dexcom ONE+ app?

Allow notifications from Follow in your smart device settings. Don&#x27;t miss notifications. Allow notifications to show on your lock screen. Keep your volume loud.

What should I do if Follow says notifications are off?

The Dexcom ONE+ CGM system components benefit from the following features: sensor and patch; applicator; display device; receiver (optional).

What are the Dexcom ONE+ system components?

If your smart device is not compatible with the Dexcom ONE+ app, you may use a Dexcom ONE+ receiver as your display device.

What if my smartphone is NOT compatible with Dexcom ONE+?

All Dexcom ONE+ users can insert their sensors on their abdomen or the back of their upper arms.

Where do I insert my Dexcom ONE+ sensor?

Each sensor session lasts up to 10 days with a 12-hour grace period at the end. The grace period gives you more time to replace your sensor, so you can do it when it&#x27;s convenient for you.

How do I replace my sensor and start a new sensor session?

The Dexcom auto applicator was designed for easier, more consistent sensor insertions.

Is it painful to insert a Dexcom ONE+ sensor?

Apple Health consolidates health data from your smartphone, smartwatch, and third party apps, including Dexcom ONE+.

How do I share my glucose data with the Apple Health app?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

What does the Signal Loss alert mean?

Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower). To setup Share simply press the Share icon in the app and follow the onscreen instructions. *Requires separate Follow App and internet connectivity.

How do I share my G6 glucose data with followers?

Without your sensor code, you�ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do? 

A new Dexcom patient will receive the Dexcom G6 system including a�transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app. * To view the latest supported devices, visit http://www.dexcom.com/compatibility

What components are required with the new G6 system? 

The Dexcom G6 is Dexcom�s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated�so zero fingersticks are required.

What is the Dexcom G6?

Dexcom G6 is being discontinued globally through a phased process.

When will G6 be discontinued in my market?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it�s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again.

Does the Follow App work with G6? 

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

How do I set up Siri on the G6 app? 

Reimbursement for Dexcom G7 is the same as Dexcom G6 

Does Dexcom G7 have the same availability on the NHS as Dexcom G6?

I am an existing customer. Can I upgrade to Dexcom G6? 

Yes, you�ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges. Each Dexcom CGM reading is compared against the custom glucose target range and assigned a category of High, In Range, Low, or Urgent Low. Readings are tallied, then percentages for each category are calculated.

How are ranges defined for Time in Range?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session.

How can I customize Dexcom clarity?

There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer&#x27;s glucose notifications.

Why am I not getting glucose notifications?

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location. � 

Why does the G6 Android app ask for Location Permission?

We recommend upgrading to Dexcom G7 today to avoid interruptions to your care.

What if I don’t want to switch to Dexcom G7 and prefer to continue using Dexcom G6?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

The �Urgent Low Soon� alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) � allowing them time to take appropriate action before an event happens. The �Alert Schedule� allows users to customize a second group of alerts. A common use case would be users who want to set different alert schedule for day time vs night time.

Are there any changes with alarms and alerts? 

No. The Dexcom G7 CGM System will work with existing versions of the Clarity and Follow apps.

Once I download the G7 app, will I have to register again for Clarity &amp; Follow?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

How far back can I access my data in Dexcom Clarity?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing. 

How can I share my data using a Dexcom Receiver?

Yes. If you currently use the Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G5 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity - please do not create a new one.

Do I need a Dexcom account to access Dexcom clarity?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity. 