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Having Difficulty With A Dexcom Product?

Has your sensor come off or are you missing glucose readings?
Submit a Tech Support Request through the online form below. No need to wait on the phone!

Contact Us

Customer Service

Reorders and general inquiries.

1-844-832-1810 (Option 1)

[email protected]

Monday to Friday, 9am – 8pm EST

Insurance Support

Insurance questions and new CGM inquiries.

1-844-832-1810 (Option 2)

[email protected]

Monday to Friday, 10am – 8pm EST

Dexcom CARE


Training & support for new Dexcom users

Monday to Friday, 9am - 5:30pm EST

(All hours subject to change)

Dexcom tool support icon

Technical Support


Dexcom CGM product troubleshooting and CLARITY software support

Available 24 hours a day, 7 days a week


Or submit a Tech Support Request.

Our Address:

Dexcom Canada, Co.

501 – 4445 Lougheed Highway

Burnaby, BC

V5C 0E4