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Why did my Dexcom G6 sensor fail after I started receiving readings from my current sensor session?

Last Updated: September 10, 2020

During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor. Please review your user guide for more information on preventing sensor failures.

*To view a list of compatible smart devices, visit dexcom.com/compatibility 

LBL019054 Rev001
 

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Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.