Dexcom Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

Effective Date of this Notice: July 1, 2023
This Notice of Privacy Practices (Notice) applies when Dexcom is collecting, processing, holding, storing, or disclosing your individually identifiable health information that we collect as a health care provider subject to the Health Insurance Portability and Accountability Act (HIPAA) (these entities are often called Covered Entities under HIPAA). This means that this Notice applies when we:
Collect and process protected health information through our Dexcom G7® CGM System, Dexcom G6® CGM System, Dexcom G5® CGM System, G6 Pro CGM System, Clarity Clinic, and our mobile apps such as Dexcom Clarity, the Dexcom G7 app, the Dexcom G6 app, the Dexcom G5 App, and Dexcom Follow (Products) when those Products are provided to you directly by us or by your doctor or hospital or other healthcare provider (Healthcare Provider) as a Product reimbursable (paid for by) insurance in the United States
This can include all protected information collected through the Products, but also collected and processed by Dexcom through online activities and services we offer (through this and other of our websites, our online store, web surveys, newsletters, applications, email, online messaging services or channels, through our telephone customer service centers, through email or SMS/text messages, and otherwise) This Notice does not apply when we:
  • Collect and process information in connection with our patient support or patient assistance programs
  • Collect and process information to report adverse events or Product complaints
  • Collect and process information in connection with your participation as a Dexcom Warrior
  • Collect and process information in connection with your use of our website unrelated to your use of a Product reimbursable by insurance
  • Collect and process information for any purpose other than to provide you with Products reimbursable (paid for by) insurance
Find out more about how information not subject to this Notice is used, disclosed, and your rights by visiting Dexcom’s Privacy Notice.
Your Rights
When it comes to your protected health information, you have certain rights. This section explains your rights and some of our responsibilities.

You have the right to:

For more information on these rights, contact us.
Your Choices
For certain protected health information, you have some choices in the way that we use and share that information. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

For more information on these choices and how to exercise them, contact us.
How We Use and Share Your Information
How do we typically use or share your health information?

We typically use or share your protected health information to:

Our Responsibilities
  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that compromises the privacy or security of your protected health information.
  • We must follow the duties and privacy practices described in this Notice and give you a copy of it.
  • We will not use or share your protected health information other than as described here unless you tell us we can in writing, which can include an electronic indication of consent. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Changes to the Terms of this Notice
We can change the terms of this Notice, and the changes will apply to all protected health information we have about you. The new Notice will be available upon request and on our online websites and Products, including any online electronic source where you originally received this Notice. Please check frequently for any changes to this Notice.
Contact Us
For privacy inquires or complaints, or to exercise any of your privacy rights, we may be contacted:
  • By Email at [email protected]
  • Through our privacy portal
  • By mail at:
    Dexcom, Inc.
    Attn: Data Privacy Officer
    6340 Sequence Drive
    San Diego, CA 92121
    United States of America
    [email protected]
    Dexcom, Inc., Attention: Privacy Officer, Legal Department, 6340 Sequence Drive San Diego, CA 92121
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