What are the best practices to minimize signal loss on my phone?
Review the following information to make sure that you continue to receive CGM readings when using a compatible smart device *:
- Keep Bluetooth pairings in your phone to a minimum. (Note) Dexcom G6 transmitters connect, send data, and disconnect every 5 minutes. The pairing in Bluetooth will say “not connected” and is expected.
- The Dexcom G6 app should never be closed. Keep any additional running apps to a minimum in the background. High-intensity apps, like mobile games or video sites, draw large amounts of processing power and may cause signal loss.
- Keep your phone charged. If your phone goes into low power mode, that will turn off Bluetooth and cause connection issues with the Dexcom G6 app and transmitter.
- Your phone settings can prevent the Dexcom G6 app from working. Visit this FAQ to learn more about the settings that will allow your app to work as expected.
For more information on minimizing signal loss, refer to the Dexcom G6 User Guide.
*To view a list of compatible smart devices, visit dexcom.com/compatibility
What does the Signal Loss alert mean?
This alert tells you when you’re not getting Dexcom G6 readings. Your display device may be too far from your transmitter or there may be something, such as a wall or water, between your transmitter and your display device.
What do I do if I receive the Sensor Failed alert?
If you are receiving a Sensor Failed Alert on your Dexcom G6 and your inserted sensor will no longer give CGM values