Sensor Replacement Policy for Dexcom CGM Products
Dexcom stands behind its products. If one of our sensors – Dexcom G6, Dexcom G7, Dexcom G7 15 Day, Dexcom ONE+ - is confirmed as a product failure during its intended lifetime, we’ll replace it - without limit. We also offer courtesy replacements on a case-by-case basis.
Dexcom’s sensors are single use, disposable supplies.
Product* Sensor Life Expectancy (up to):
- Dexcom G7: 10 days
- Dexcom G7 15 Day: 15 days
- Dexcom G6: 10 days
- Dexcom ONE (all models): 10 days
In the event of a sensor failure prior to the completion of a sensor’s expected life, the user should contact Dexcom Tech Support as soon as possible. Dexcom Tech Support will review each case to determine the cause of the failure. If the failure is determined to be related to the sensor not meeting the published performance expectations, a replacement sensor will be issued without any limits.
Global Technical Support - Product troubleshooting or replacement inquiries
1-844-607-8398
Available 24 hours a day; 7 days a week
1-844-607-8398
Available 24 hours a day; 7 days a week
Sensors determined to be non-defective, due to application error, removal for a procedure, or other non-product reason, may be eligible to receive a courtesy replacement.
To enable a quick, seamless experience, we encourage users to locate their sensor serial number prior to contacting Tech Support.
* Product availability varies by country.