Dexcom

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Get started with Dexcom G6

If you were prescribed G7 and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6.

I am currently using Dexcom G7 and I would like to use an insulin pump connected to Dexcom.

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible.

When will insulin pumps connected to Dexcom G6 be compatible with Dexcom G7?

We assess whether to keep supporting older Operating Systems (OS) for Dexcom apps on an annual basis.

Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?

You should order Decom G6. As soon as your connected pump integrate with Dexcom G7, you will be able to switch to Dexcom G7.

I would like to use an insulin pump connected to Dexcom. Which sensor should I order?

If you were prescribed G7 CGM system and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6.

My connected device doesn’t work with G7 yet, how do I get back on G6?

Automatic Dexcom G7 app and/or smartphone operating system updates can change settings or shut down the Dexcom app, so always update your smart phone manually and verify the correct device settings afterward.

Will updating my smart phone affect how I can use my Dexcom G7?

We recommend continuing to use your connected system with Dexcom G6.

I am currently using an insulin pump connected with Dexcom G6. What do I do?

The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7; however, there are some differences between the systems.

My phone is compatible with Dexcom G6, will it also work with Dexcom G7?

In order to receive and see your Dexcom CGM data in third-party apps and devices that are Dexcom connected partners (e.g. Digital Health apps and Lifestyle devices), please ensure the following settings.

Why am I not seeing my Dexcom CGM data in third party Dexcom connected partner applications?

Dexcom G7 CGM is compatible with the latest Apple iPhones and many popular Android devices. Check if your smart device is compatible with Dexcom G7.

Compatibility

Smartphone Compatibility

I am currently using Dexcom G7 and I would like to use an insulin pump connected to Dexcom.

When will insulin pumps connected to Dexcom G6 be compatible with Dexcom G7?

Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?

I would like to use an insulin pump connected to Dexcom. Which sensor should I order?