Using Your Dexcom CGM System

Common Error Messages

What does the Transmitter Not Found alert mean?

If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert, please try these solutions.

Managing Your Online Account

I use Dexcom G7. How do I reset my password?

To reset your Dexcom account password, follow these easy steps.

I use Dexcom G6. How do I reset my password?

To reset your Dexcom account password, follow these easy steps.

Order and Shipment Questions

How do I reorder Dexcom supplies?

You should receive ongoing supplies from wherever you received your initial product. Your supplies could be processed through a medical distributor or an approved pharmacy.

Sensor Adhesion Issues

Where can I order sensor overpatches?

Learn how you can order sensors for your Dexcom continuous glucose monitoring system.