Using Your Dexcom CGM System
Common Error Messages
What does the Transmitter Not Found alert mean?
If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert, please try these solutions.
Managing Your Online Account
How do I transition my dependent or minor to their own account?
If your dependent has reached the age of majority (18 years), they can create their own independent Dexcom account. Follow these steps to ensure a smooth transition:
I use Dexcom G7. How do I reset my password?
To reset your Dexcom account password, follow these easy steps.
I use Dexcom G6. How do I reset my password?
To reset your Dexcom account password, follow these easy steps.
Order and Shipment Questions
How do I reorder Dexcom supplies?
You should receive ongoing supplies from wherever you received your initial product. Your supplies could be processed through a medical distributor or an approved pharmacy.
Sensor Adhesion Issues
Where can I order sensor overpatches?
Learn how you can order sensors for your Dexcom continuous glucose monitoring system.