I use Dexcom G6. How do I reset my password?

First, you need to know your user ID. It's either:  

You must enter the correct user ID to reset your password. If you aren’t sure what type of user ID you have, this chart may help. 

Username

Your user ID is a username if:

Your user ID is your email if:

1. You created your Dexcom account after August 2021.

AND

2. You are above legal age.

AND

3. You verified your Dexcom account with a code sent via email.

Once you have your user ID, you can reset your password.

Instructions

Go to the login screen. 
Select Forgot your username or password?  
Enter your user ID. 
Select Send code.  We’ll send a code to the email address used to create the account. This safety measure helps protect your personal information.

Note: If you’re below legal age, the code will go to the email of the adult who created the account. 

MAT-0065

I use Dexcom G7. How do I reset my password?

To reset your Dexcom account password, follow these easy steps.

Your user ID is the name or number you use to log in to all Dexcom apps and services. Learn more about how to log into your Dexcom account.