Troubleshooting
Pairing and Connectivity Issues
My system seems to be experiencing an outage. What do I do?
Please visit status.dexcom.com for real-time updates on the status of Dexcom products.
Troubleshooting (Using Your Dexcom CGM)
What will I see in the Google Play Store if my phone is compatible with the Dexcom G6 app?
The Dexcom G6 app will show up in the search results, and the green “Install” button will be shown on the Dexcom G6 app store page.
Why does the Dexcom G6 app Google Play Store page state, Your device is not compatible with this version
If you’re seeing this message, it means that your phone isn’t compatible with the Dexcom G6 app