Why am I getting an error message when I enter my Dexcom Smart Basal connect code?
You'll need a unique Dexcom Smart Basal connect code from your healthcare provider to start using the Dexcom Smart Basal program. If you receive an error message when entering the code into your Dexcom G7 app, here are some troubleshooting tips:
- Confirm that you have entered the code correctly.
- Check that your phone is connected to the internet.
- Contact Dexcom technical support at +1 (844) 607-8398.
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