Dexcom G6 & Tandem Mobi FAQs
When will Dexcom G7 be integrated with Tandem Mobi?
Dexcom G6 integration is currently available. Tandem is aiming for the Tandem Mobi system to be compatible with Dexcom G7 in Q2 2024, in the US. CGM sensor integrations will become available to existing Tandem Mobi in-warranty users via a wireless software update.
I am currently on Dexcom G7. Can I start on Mobi now, if I switch back to Dexcom G6?
Yes, Tandem Mobi and Dexcom G6 integration is currently available. Tandem is aiming for the Tandem Mobi system to be compatible with Dexcom G7 in Q2 2024, in the US.
I'm insured by Medicare. Am I required to get a Dexcom G6 receiver?
In order to qualify for Medicare coverage of your Dexcom G6 supplies, Medicare requires you to have a receiver that is compatible with Dexcom G6 and that you use that receiver with your supplies, even if you also use a compatible smart device, regardless of whether you use an insulin pump.
I receive healthcare from the VA and I’m new to Dexcom and Tandem. How do I get the Tandem Mobi system?
Dexcom G6 is compatible with Tandem Mobi and currently available through the VA pharmacy. Ask your VA healthcare provider to send a prescription for Dexcom G6 to the pharmacy and submit an order for Tandem Mobi to the prosthetics department.
If I'm on the Dexcom G6 and the Tandem Mobi, do I call Dexcom or Tandem for Technical Support?
Please visit https://www.dexcom.com/en-us/faqs/tandem-faqs for information about who to contact for system support.
If I'm on the Dexcom G7 and the Tandem Mobi, do I call Dexcom or Tandem for Technical Support?
Please visit https://www.dexcom.com/en-us/faqs/tandem-faqs for information about who to contact for system support.
What are the features and benefits of Dexcom G6?
- Real-time readings, without fingersticks.
- Small, discreet wearable.
- Simple alerts that keep you informed.
- Indicated for wear on the abdomen (indicated for patients age 2 years and older) or the upper buttocks (ages 2-17 years).
What phones are compatible with Dexcom G6?
To determine if your smartphone is compatible with Dexcom G6, please visit www.dexcom.com/compatiblity.
What are the benefits of Tandem Mobi?
Does my doctor have to write a prescription for the Tandem Mobi?
Yes, if you are not currently on Tandem Mobi, you will need a prescription.
Will Dexcom G6 work with the Mobi app?
Yes, the Dexcom G6 is compatible with the mobi app.
How can I get started with Dexcom G6 and the Tandem Mobi if I'm currently not on a pump OR on another AID system?
Please ask your healthcare provider for a prescription.
Can I wear my G6 and G7 at the same time?
No, you cannot wear them at the same time
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