What do I do if my Dexcom G6 applicator won't come off?

Q: What do I do if my Dexcom G6 applicator won't come off?

If you pressed the button to insert your Dexcom G6 sensor but the applicator got stuck and won’t release, remove the applicator and adhesive patch by following these steps.

If you have pressed the button to insert your sensor but the applicator did not release, it is possible the needle did not retract properly. Don’t panic! Remove the applicator and adhesive patch by following these steps:

Gently pull applicator up until you see the adhesive patch.

Using your finger or thumb, hold the front edge of the patch and peel from the skin (Dexcom G6 System User Guide Chapter 14: Troubleshooting 239).

While holding the front edge of the adhesive patch, gently rock back the applicator away from your body.

Check the insertion site to make sure the sensor isn’t left on the skin.

Don’t try to reuse the applicator.

Contact Global Technical Support at 1-844-607-8398 or submit a request for a call back from Tech Support at https://dexcom.custhelp.com/app/callbackform

LBL020830 Rev001