If I call Dexcom for support, what should I prepare for customer service?
Please have your Dexcom transmitter serial number, sensor LOT number, and mobile account username ready before calling to ensure that your support call is as efficient and beneficial as possible. It is also tremendously helpful for our support team if you have a record of dates of insertion for sensors and/or dates of activation for transmitters.
LBL019054 Rev002
Related articles
Who should I contact with help getting started with Dexcom CGM?
If you need assistance with starting your Dexcom CGM system, the Dexcom CARE team of diabetes coaches can be contacted at 1-877-339-2664.