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What do I do if my Dexcom G6 applicator won't come off?

Last Updated: September 10, 2020

Don’t panic! Remove the applicator and adhesive patch by following these steps:

1. Gently pull applicator up until you see the adhesive patch.

2. Using your finger or thumb, hold the front edge of the patch and peel from the skin (Dexcom G6 System User Guide Chapter 14: Troubleshooting 239).

3. While holding the front edge of the adhesive patch, gently rock back the applicator away from your body.

4. Check the insertion site to make sure the sensor isn’t left on the skin.

5. Don’t try to reuse the applicator.

6. Contact Global Technical Support at 1-844-607-8398 or submit a request for a call back from Tech Support at https://dexcom.custhelp.com/app/callbackform

 

 

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Dexcom G6 CGM System Guides

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.