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Who should I contact if I need help getting started with my Dexcom Continuous Glucose Monitoring (CGM) system?

Last Updated: September 10, 2020

If you need assistance with starting your Dexcom CGM system, the Dexcom CARE team of diabetes coaches can be contacted at 1-877-339-2664. They are available Monday-Friday between 6am and 6pm PST and on Saturday between 7am and 1:30pm PST (subject to change). For 24/7 support, you can also contact Dexcom Global Technical Support at 1-844-607-8398.

 

Getting Started and Setting Up the App

 

Getting Started and Setting Up the Receiver

LBL019054 Rev001
 

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At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.

Dexcom G6 CGM System Guides

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.