The Dexcom iOS 14 widget has a max number of times it can update per day based on Apple’s iOS 14 widget guidelines. As a result, you may need to wait longer than 5 minutes for the widget to update. This does not impact the timing of your G6 app alerts and alarm.
We understand this may cause you an inconvenience. If you need to access your CGM data immediately we recommend opening the G6 app or tapping on the iOS 14 widget to open the app and refresh the widget.
At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.