Dexcom Risk, Integrity & Compliance/ Artificial Intelligence Principles
DEXCOM’S ARTIFICIAL INTELLIGENCE PRINCIPLES
Since 1999, Dexcom has pioneered technology that empowers people to confidently manage diabetes. We develop our products with the goal of giving people the knowledge they need to gain control of their glucose and achieve better health. As we continue to innovate towards these goals, we are embracing the opportunities of artificial intelligence (AI) with the same dedication to safety, trust, and human impact that defines our brand. Dexcom’s AI Principles guide our commitment to design and use AI ethically and with the goal of improving health outcomes for those we serve.
Accountability
Accountability for Dexcom means establishing a governance framework for AI development and deployment, actively monitoring AI used in our products, and continuous improvement. Dexcom is engaged in incorporating monitoring, guardrails, and controls to ensure we take responsibility for our AI system’s outcomes. We put our customers first. Our AI-enabled technologies include clear, accessible ways for customers to provide feedback or report concerns. We strive to earn trust by acting transparently and responsibly managing the technologies built into our products.
Safety: Reliability, Validity and Excellence in Health
Dexcom leverages scientific and medical expertise, ensures clinical involvement, technical and usability validation, and meets regulatory and quality requirements throughout our products’ lifecycles. At Dexcom, we believe in the power of AI to improve health outcomes and are committed to using AI in a meaningful, customer-focused manner, designed to advance excellence in health.
Privacy
Dexcom protects the personal information of our customers and has implemented privacy-by-design principles across our enterprise, including in our product development. Dexcom is committed to ensuring that our use of personal information in connection with AI-enabled technologies leverages privacy by design principles. We are also committed to disclosing how we use our customers’ personal information, because we value customer trust.
Fairness and Human-Centricity
Dexcom is committed to developing AI technologies that promote fairness and inclusion and avoid unwarranted bias or discrimination. Dexcom commits to designing, validating, and monitoring our AI-enabled technologies using high quality clinically relevant data. Whenever possible, we commit to using representative and inclusive data sets to develop, test, and validate AI-enabled technologies, reflecting the populations we serve.
Dexcom values usability and human-centric principles, focused on ensuring that customers who interact with our AI-enabled technologies remain in control of their health choices.
Transparency and Explainability
Dexcom is transparent about whether our product features use AI-enabled technologies. We commit to using direct, clear language to inform users when they are interacting with AI-enabled technologies, and we commit to providing easy to understand explanations of AI-enabled features.
These resources help our customers to understand system capabilities and limitations to enable them to assess the accuracy of information generated by AI-enabled technology and make informed decisions that will lead to better health outcomes.
Security: Resilience and Sustainability
We design our products to protect personal information at all times, and we apply the same rigor to AI-enabled technology. Dexcom follows security-by-design principles to enhance resiliency, sustainability, and security to ensure the protection of personal information.