Can I travel with my Dexcom G7?
Absolutely! You can take your Dexcom G7 with you when you travel.
Once you've installed the app initially, you're good to go! The location is only checked during the first installation, not during regular use.
If you are using G7 app v2.6 or later, you will be able to uninstall and reinstall the app if needed while traveling to a different country, as long as you log back in with the same account you have previously used.
How can I prevent any issues while traveling?
We understand that traveling requires careful planning, and we want to ensure your journey is as smooth as possible. In the unlikely event that you experience any issues, here are some tips to help you travel with confidence.
- If possible, carry some backup sensors in case you experience sensor failure
- Travel with a blood glucose meter (BGM)
- If you have a Dexcom receiver, it makes a great backup to your app. Bring it, its USB cable and charger If necessary, bring a power converter or adapter for the countries you’re visiting.
If you need a receiver, contact Dexcom or the Dexcom distributor in your country of residence.
What if I have issues with the Dexcom G7 while traveling?
If you encounter any issues with your Dexcom G7 while you're on the go, before uninstalling and reinstalling, we recommend checking your local website or reaching out to our technical support for assistance. They'll be happy to help you troubleshoot any problems you may have.
Global Technical Support - Product troubleshooting inquiries
1-844-607-8398
Available 24 hours a day; 7 days a week
1-844-607-8398
Available 24 hours a day; 7 days a week
Dexcom CARE - Dexcom CGM training, software downloads, and tutorials
1-888-738-3646
Monday - Friday 6 AM - 5 PM PST (All hours subject to change)
1-888-738-3646
Monday - Friday 6 AM - 5 PM PST (All hours subject to change)
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