Sharing your Followers
Using the Follow App
What are the recommended iPhone settings for the Dexcom Follow app?
Your iPhone device settings can prevent the Dexcom Follow app from working. Learn about the settings that will allow your iPhone app to work as expected.
How do I Download the Dexcom Share Apps?
Download the Dexcom Share2 App or the Dexcom Follow from the app store through your compatible device.
What are the recommended Android phone settings for the Dexcom Follow app?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.
What are the recommended phone settings for the Dexcom Follow app?
Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom Follow app.
Setting Up Follow on a New Device
Which smart phones are compatible with the Dexcom Follow app?
iOS and Android platforms are compatible for Followers using the Dexcom Follow app. View a list of compatible devices.
Does the Follow app work with the Dexcom G6 app?
Yes. The Dexcom Follow app works with Dexcom G6 app.
How do I follow using my new smart device?
If you are changing your smart device, install the Dexcom Follow app on the new device.
Troubleshooting (Follow App)
What should I do if the Dexcom Follow app says that notifications are off?
You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.
The Dexcom Follow app displays the word Removed, and I can't send a new follower invite. How do I fix this and start sharing my glucose data again?
If the Dexcom Follow app shows the word Removed, this means that the sharer has canceled sharing with this follower.
I am using the Dexcom Follow app to remotely monitor my child while they are at school. What do I do if I don't see their CGM values in the Dexcom Follow app?
If you stop receiving glucose data from the Dexcom Follow app while your sharer is at school, work, any other location, make sure that the sharer’s phone has a stable connection to a data plan or Wi-Fi.
Setting up Sharing and Dexcom Clarity
How do I share my Dexcom G6 glucose data with followers?
Dexcom Share is a feature within the Dexcom G6 app that allows you to share your glucose data with up to 10 designated persons (followers). Learn how to enable sharing.
How many Sharer's can I follow?
Follow up to ten Sharers with Dexcom Follow.