What should I do if the Dexcom Follow app says that notifications are off?
You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.
- Go to your smart device settings.
- Go to notifications.
- Find the Dexcom Follow app in the app list and turn on notifications.
You can also allow notifications to show on your lock screen and keep your volume loud, to help ensure that you don’t miss notifications.
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Related articles
How do I fix Removed follower and share my glucose data again?
If the Dexcom Follow app shows the word Removed, this means that the sharer has canceled sharing with this follower.
What do I do if I don't see my child's CGM values in Dexcom Follow app?
If you stop receiving glucose data from the Dexcom Follow app while your sharer is at school or any other location, make sure that the sharer’s phone has a stable connection or Wi-Fi.
What are the recommended phone settings for the Dexcom Follow app?
Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom Follow app.