Compatibility
Setting up Sharing and Dexcom Clarity
Is Dexcom Clarity compatible with Dexcom G6?
Yes, Dexcom G6 is compatible with the Dexcom Clarity software. Patients will not need to register again, nor download a new Dexcom Clarity app, if they have an existing account.
System Overview
What components are required with the Dexcom G6 Continuous Glucose Monitoring (CGM) System?
The Dexcom G6 CGM System requires Dexcom G6 sensors, Dexcom G6 transmitters, and a compatible touchscreen receiver or smart device (subject to smart device compatibility requirements).
Smartwatch Compatibility
Why can’t I find the Dexcom G6 Android watch app?
A Google Play Store update changed the way Android watch apps are shared on the app store. The Dexcom G6 Android watch app isn’t compatible with this Google Play Store version yet, so the watch app isn’t visible in the app store.
Why do dashes show up on my Dexcom G6 Apple Watch complication?
Apple stopped supporting the Modular Large watch face complication on watchOS 9. If you use the Modular Large Dexcom watch face complication, it will permanently show dashes
Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?
Yes, you can get Dexcom G6 CGM glucose monitoring data and readings on your Apple Watch if your watch is connected to a compatible smartphone. See how to set up.
Smartphone Compatibility
Why won’t my Dexcom G6 app open on Android 14
Dexcom released a Dexcom G6 Android app update that allows it to run on Android 14. Update your G6 app to the latest Dexcom G6 app version (1.11.1 or above) to fix the issue.
Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Android Watch?
If your Android Watch is connected to a compatible smartphone, the Dexcom CGM app for Android will work with Android Wear watches that support custom watch faces and meet the app’s minimum OS compatibility requirement.
Can I share my glucose data with Google Health Connect?
Google Health Connect is Google’s health and fitness tracking app available for use with Android devices. You can enable the Dexcom G6 app to share glucose data with Health Connect, which displays glucose data with a three-hour delay.
Is the Dexcom G6 app compatible with Siri?
This feature is only compatible with iOS devices using iOS 12 and above and supported Apple Watches and watchOS.
Setting Up Your Smartphone or Receiver
How do I set up the Dexcom G6 app with my phone?
With the Dexcom G6 app version 1.4 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.
Compatible Software and Apps
How soon will Dexcom support new OS versions after they are released?
Dexcom tests all apps on new Operating System (OS) versions after they’re released. It may take Dexcom several weeks to complete testing and, if necessary, update the app to be fully compatible with a new OS version.
What smart devices are compatible with the Dexcom G6 app?
A variety of iOS and Android smart devices are compatible with the Dexcom G6 app. View a list of compatible smart devices.
Setting Up Follow on a New Device
Does the Follow app work with the Dexcom G6 app?
Yes. The Dexcom Follow app works with Dexcom G6 app.
Updating Your Device Software
How do I update the software on my Dexcom receiver?
Dexcom receiver updates can be done in Dexcom Clarity when software updates are available. To see if a software update is available, log in to Dexcom Clarity and follow these steps.
Pairing and Connectivity Issues
Why can't I hear the Dexcom G6 alerts and/or alarm?
Your compatible smart device beeps, vibrates, and displays a message when you first get an alarm or alert. If you cannot hear your alarm or alerts on your Dexcom G6 app, follow these steps.
Sensor Failure Issues
Why did my Dexcom G6 sensor fail after I started receiving readings from my current sensor session?
During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device will display the Sensor Failed screen. You will now need to replace the sensor.
Troubleshooting (Setting Up Your System)
Why won’t my Dexcom G6 app open on Android 14
Dexcom released a Dexcom G6 Android app update that allows it to run on Android 14. Update your G6 app to the latest Dexcom G6 app version (1.11.1 or above) to fix the issue.
Why can't I find the Dexcom G6 app on the Google Play Store?
If your phone isn’t compatible with specific Android apps