Troubleshooting
Common Error Messages
What does the Transmitter Not Found alert mean?
If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert, please try these solutions.
Managing Your Online Account
I use Dexcom G7. How do I reset my password?
To reset your Dexcom account password, follow these easy steps.
How do I change my mailing or shipping address?
To change your mailing or shipping address, do the following…
I use Dexcom G6. How do I reset my password?
To reset your Dexcom account password, follow these easy steps.
I can’t log in to my Dexcom account. What should I do?
Get help and tips on logging into a Dexcom account
Sensor Adhesion Issues
Where can I order sensor overpatches?
Learn how you can order sensors for your Dexcom continuous glucose monitoring system.
Troubleshooting (Reordering Sensors and Supplies)
Why do I need to return my defective supplies?
We ask customers to return their defective supplies in a return kit...