Compatibility
Troubleshooting (Setting Up Your System)
Why can't I find the Dexcom G6 app on the Google Play Store?
If your phone isn’t compatible with specific Android apps
Troubleshooting (Using Your Dexcom CGM)
What will I see in the Google Play Store if my phone is compatible with the Dexcom G6 app?
The Dexcom G6 app will show up in the search results, and the green “Install” button will be shown on the Dexcom G6 app store page.
Software Updates
How can I uninstall a beta OS?
We encourage you to not install any beta OS version on your phone while you are using it to run a Dexcom CGM app. Consult your OS developer’s instructions for more.
Why doesn't Dexcom plan to test my iOS version?
If there are frequent iOS releases within a short period of time, Dexcom will prioritize testing the latest versions. If you're on an older iOS version, you may get an in-app message telling you Dexcom won’t test your iOS version.