What does the Transmitter Not Found alert mean?
If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert, please try the below solutions:
- Make sure the transmitter is snapped into a sensor and is flush with the sensor pod. You should hear a click when snapping your transmitter into the sensor, and the transmitter should be sitting flush in the sensor pod.
- Transmitter tab and slot
- Make sure the transmitter SN in Settings matches the transmitter SN on the transmitter box.
- Use your meter to make treatment decisions as you will not get Dexcom G6 readings, alarm or alerts until fixed.
- App: For more information, tap Help.
Why isn't my transmitter working and/or why is my Dexcom Continuous Glucose Monitoring (CGM) System telling me to pair a new transmitter?
Dexcom G6 transmitters are under a limited warranty for the first 90 days from activation provided that activation was within 5 months of the shipping date. You can find your transmitter activated date in the settings screen in your display device.