Why isn't my transmitter working and/or why is my Dexcom CGM System telling me to pair a new transmitter?
For information on how to pair a new transmitter, please visit this page.
Dexcom G6 transmitters are under a limited warranty for the first 90 days from activation provided that activation was within 5 months of the shipping date. You can find your transmitter activated date in the settings screen in your display device. If using a receiver device, go to Menu > Settings > Transmitter > Transmitter Info. If using the app, go to Settings > Transmitter. This will allow you to view the activated date. See image below for reference.
Please reference our user guide for specific warranty information.
If your transmitter is more than 90 days old and not working, you must use a new transmitter. If your transmitter is less than 90 days from activation, contact Global Technical Support for troubleshooting by requesting a call back or by calling 1-844-607-8398.
How do I replace my Dexcom G6 transmitter?
You will receive transmitter end of battery life alerts on your display device. You should use the transmitter until you receive the message to pair a new transmitter.
What does the Transmitter Not Found alert mean?
If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert, please try these solutions.