What is Dexcom’s sensor replacement policy?
Dexcom stands behind the quality of its products and will aim to resolve sensor issues or replace sensors that fail to meet our high standards of performance. Dexcom CGM sensors are single use, disposable supplies intended for up to 10 days of wear.
In the event of a sensor failure prior to the completion of a sensor’s expected life, the user must contact Dexcom Tech Support as soon as possible. Dexcom Tech Support team will review each case to determine the cause of the failure.
If the failure is determined to be related to the sensor not meeting the published performance expectations, a replacement sensor will be shipped directly to the user, without limit.
Sensors determined to be non-defective, due to application error, removal for a procedure, or other non-product reason, may be eligible for a goodwill replacement, subject to annual limits. Dexcom G7 users can request up to three (3) goodwill replacements per 12-month period. “Pediatric users” (under the age of 18) may be exempted from the goodwill replacement limits. Goodwill replacements do not apply to Stelo Glucose Biosensors.
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