What is the Medical Device Correction Notification for select Dexcom G6 & G7 Receivers about?
On June 03, 2025, Dexcom issued an Urgent Medical Device Correction notification concerning Dexcom receivers not providing audio output to alerts/alarms as expected. Please click here to read the full Notification.
- To verify if your receiver is affected by this issue: Enter the serial number for any receiver(s) you use on this webpage: https://dexcom.com/en-us/checkreceiver
- If you need assistance with the serial number verification process, please contact Dexcom Technical Support at 1-844-478-1600.
- If your receiver is affected, contact Dexcom Technical Support at 1-844-478-1600 to coordinate return of the affected receiver and a no charge replacement.
To all customers, we recommend that you check the function of your Dexcom Receiver whenever you charge it by following these steps:
- When you charge, a prompt will invite you to test speaker function.
- Electively test the receiver speaker at any point through the menu: Menu>Information>Receiver>Speaker>Test
- Elective testing is recommended after configuration changes and updates
- If the speaker test is not successful contact Dexcom Technical Support for troubleshooting and assessment of whether the receiver should be replaced. Use your phone app, watch app, or blood glucose meter until the receiver issue is resolved.
- If the speaker test is successful, continue to test speaker function each time you charge your receiver.
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