What is the G6, G7 Receiver Field Safety Notice about?
Dexcom has become aware that a small number of Dexcom receiver users may experience an issue where alarm/alerts may not function as designed due to a speaker malfunction. An impacted receiver will still provide alerts through vibration and visual prompts. Glucose trends and value continue to be displayed normally. Other receiver and system functions, including accuracy, are not impacted.
Recommended Customer Action:
- Test speaker function when you charge your receiver. When you charge, a prompt will invite you to test speaker function.
- Electively test the receiver speaker at any point through the menu: Menu>Information>Receiver>Speaker>Test
- Elective testing is recommended after configuration changes and updates
- If the speaker test is not successful contact Dexcom Technical Support for troubleshooting and assessment of whether the receiver should be replaced. Use your phone app, watch app, or blood glucose meter until the receiver issue is resolved.
- If the speaker test is successful, continue to test speaker function each time you charge your receiver.
MAT 8727