What should I do if the Dexcom Follow app says that notifications are off?

You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.
  1. Go to your smart device settings.
  2. Go to notifications.
  3. Find the Dexcom Follow app in the app list and turn on notifications.
You can also allow notifications to show on your lock screen and keep your volume loud, to help ensure that you don’t miss notifications.

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I am using the Dexcom Follow app to remotely monitor my child while they are at school. What do I do if I don't see their CGM values in the Dexcom Follow app?

If you stop receiving glucose data from the Dexcom Follow app while your sharer is at school, work, any other location, make sure that the sharer’s phone has a stable connection to a data plan or Wi-Fi.

What are the recommended phone settings for the Dexcom Follow app?

Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom Follow app.
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