Will Medicare pay for a new receiver if I already have a Dexcom G7 receiver?
No, the Dexcom G7 15 Day CGM system is compatible with your current G7 receiver after you update the receiver's software.
If at any point you need help or are running into issues with updating your Dexcom Receiver, we're here to support you. Contact us 24/7 at 844-607-8398.
Follow these steps to update your Dexcom receiver:
- Visit the Dexcom Clarity website: On your computer, go to clarity.dexcom.com and select Dexcom Clarity for Home Users.
- Log in: Log in with your Dexcom account credentials. If you do not have an account, create one.
- Navigate to Upload: Once logged in, navigate to the Upload tab in the navigation bar at the top of your screen.
- Download Dexcom Uploader: If you have not previously installed the Dexcom Uploader, you will be prompted to download it to your computer. If you already have Dexcom Uploader on your computer, plug in your receiver to begin the update.
- Connect your receiver: Connect your Dexcom G7 receiver to your computer using the USB cable that came with your receiver and select Upload on your computer. Your receiver will automatically begin its connection process and upload your past data.
- Update software: Once the data upload is successful, you will receive a notification to update your receiver to the latest version. Select the Update Receiver button in the lower right-hand corner of your screen.
- Confirm update: Once the update is complete, a screen confirming the update will display. Select the Exit button, unplug your receiver, and begin a new sensor session.
Reminder: This update resets your receiver to its factory settings. Please be sure to select your preferred receiver settings prior to your next sensor session. If you have additional questions or require further assistance, contact Dexcom Technical Support at 1 (844) 607-8398.
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I'm insured by Medicare, do I need to get a G7 15 Day receiver?
A Dexcom receiver is required for Medicare coverage*. If you are new patient, you will get a Dexcom G7 15 Day receiver through your medical device supplier.
When will Dexcom Patient Assistance support the G7 15 Day?
The Dexcom G7 15 Day CGM system will be available through the Dexcom Patient Assistance program a few months after launch. Check back soon for updates.
I have a G7 prescription at the pharmacy, does my doctor have to write a new one for Dexcom G7 15 Day?
Yes, you will need a new prescription for the Dexcom G7 15 Day system. Request that your prescribing physician sends a new prescription to your pharmacy.