Will updating my smart phone affect how I can use my Dexcom G7?
Before upgrading your smart phone or its operating system, check dexcom.com/compatibility. Automatic Dexcom G7 app and/or smartphone operating system updates can change settings or shut down the Dexcom app, so always update your smart phone manually and verify the correct device settings afterward.
To turn off automatic updates:
- Navigate to your phone’s settings
- Tap “General”
- Tap “Software Updates”
- Turn Automatic Updates “Off”
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My connected device doesn’t work with G7 yet, how do I get back on G6?
If you were prescribed G7 CGM system and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6.
How soon will Dexcom support new OS versions after they are released?
Dexcom tests all apps on new Operating System (OS) versions after they’re released. It may take Dexcom several weeks to complete testing and, if necessary, update the app to be fully compatible with a new OS version.
My phone is compatible with Dexcom G6, will it also work with Dexcom G7?
The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7; however, there are some differences between the systems.
What smart devices* are compatible with Dexcom G7?
Dexcom G7 CGM is compatible with the latest Apple iPhones and many popular Android devices. Check if your smart device is compatible with Dexcom G7.